Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To request a return, please submit your request through your customer account at https://account.ease-aura.com or contact us at everease7@gmail.com.

If your return is approved, we'll provide instructions on how and where to send your package. Returns sent without first requesting authorization will not be accepted.

Please note that customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or otherwise required by applicable law.

For any return questions, you can contact us at everease7@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

If the return is due to our error (such as receiving the wrong item or a defective product), we will cover the cost of return shipping.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to receive a different item is to return the item you have. Once your return has been accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To exercise this right, you must notify us of your decision to withdraw within the 14-day period by contacting us at everease7@gmail.com or through your customer account at https://account.ease-aura.com.

After notifying us, you have an additional 14 days to send the item back.

Returned items must be in the same condition that you received them—unused, with tags, and in their original packaging—and accompanied by proof of purchase where applicable.

Unless the return is due to our error or otherwise required by law, customers are responsible for the cost of returning the item.

If you exercise your EU right of withdrawal, we will also refund the cost of the original standard shipping paid when placing your order. Additional charges for expedited or premium shipping services are not refundable.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within:

• 14 days after we receive the returned item, or

• 14 days after you provide proof that the item has been returned (whichever occurs first where required by applicable law).

Please note that your bank or credit card provider may require additional time to process and post the refund.

If you have not received your refund within a reasonable time after approval, please contact us at everease7@gmail.com.